Privacy Policy

Last updated: September 2026

This Privacy Policy explains how waterdamagerestorationojacksonville.us ("we," "us," "our") collects, uses, and protects information when you visit this website or contact us by phone or online form. This site operates as a referral and dispatch coordination service connecting homeowners with independent, certified water damage restoration technicians serving the Jacksonville, FL area.

1. Information We Collect

When you call the number listed on this site or submit a contact form, we may collect:

• Your name and contact information (phone number, email address)
• Your property address or general service location
• Details about the water damage issue you're experiencing
• Call recordings and call metadata (date, time, duration) for quality and routing purposes
• Standard technical data automatically collected by your browser (IP address, device type, pages visited) via analytics tools

2. How We Use Your Information

• To connect you with a certified restoration technician able to respond to your service area
• To route your call or inquiry to the appropriate dispatch partner
• To improve our website and response process
• To comply with legal obligations

We do not sell your personal information to third parties for their own marketing purposes.

3. Call Tracking & Recording

Phone numbers displayed on this site may use call tracking technology to measure marketing performance and to route your call to an available technician. Calls may be recorded for quality assurance and dispatch accuracy. By calling a number listed on this site, you consent to this recording, consistent with applicable state and federal law.

4. Information Sharing

We share the information you provide with the independent, licensed restoration technician or company dispatched to handle your service request, so they can respond to your inquiry directly. We may also share information with service providers who help us operate this website (such as hosting and analytics providers), under confidentiality obligations.

5. Cookies & Analytics

This site may use cookies and similar technologies to understand site traffic and improve user experience. You can disable cookies through your browser settings, though some site features may not function properly as a result.

6. Data Security

We take reasonable measures to protect the information you provide, but no method of transmission over the internet or phone network is 100% secure.

7. Your Choices

You may request that we delete information you've submitted by contacting us using the details below. We will respond to reasonable requests consistent with applicable law.

8. Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Questions about this Privacy Policy can be directed to us at (904) 663-0696 or via our contact page.